Frequently Asked Questions

Cloak Room © Hans Roggen

Does The Concertgebouw have a waiting list for sold-out concerts?

On the website, you can check back regularly to see if any tickets have become available for a sold-out concert. On the actual day of the concert, an hour and 15 minutes before the concert start time, we distribute numbers on a first come, first served basis for the purchase of reserved tickets that were not picked up. A half hour before the concert starts, we make available to number-holders any reserved tickets that are still available.

What happens if I accidentally arrive too late for a concert?

Due to the excellent acoustics of the halls, allowing latecomers to enter a hall after the start of a concert is quite disruptive. We therefore determine for each concert whether there is a suitable moment to allow any latecomers to enter. In some cases, people arriving late will have to wait until intermission to enter. In that case, you can watch the concert on the monitor until you are allowed to enter.

I purchased tickets for a concert but I am unable to attend. Can I return them?

If you are unable to attend a concert you purchased tickets for you may contact our Customer Services department before 4pm on the day prior to the concert. You can do this by sending an email to kassa@concertgebouw.nl or by phoning the Concertgebouw line: 0900 671 83 45  (€ 1,00 per call, daily between 10am and 5pm). The Concertgebouw does not refund tickets. However, we do offer the possibility of converting the cost of the tickets into a deposit which, within a period of a year, can be withdrawn to pay for tickets to another concert.

Until what point can I purchase online tickets for a concert?

You can purchase tickets on the website up to one hour before the start of the concert. After that, you can buy tickets at the box office only.

Can I apply a specific discount to tickets when ordering online?

If a discount is applicable for a concert, only a few general discounts can be applied when ordering tickets online: the CJP pass (Cultureel Jongeren Pas) discount, the 65+ discount, and discounts for children and, in some cases, young people. Any other applicable discounts for a particular concert are available only at the box office or through the Concertgebouw Line.

Does The Royal Concertgebouw have a paper version of its annual schedule in addition to the one posted on the website?

The Concertgebouw publishes a paper schedule every three months. This schedule is included in the Concertgebouw Magazine. You can pick up a free copy in The Concertgebouw.

When can I buy individual tickets for the new season?

The season brochures for ordering concert series are published each year around 1 March. With the exception of the Sunday Morning Concerts and Robeco SummerNights, individual concert tickets go on sale on 1 June after the series sales have been processed. Individual tickets can be purchased online, at the box office and through the Concertgebouw Line.

If I have a valid ticket, can I also enter the hall after intermission?

That is permitted. Please note, however, that the box office closes 15 minutes after the start of an evening concert. This means that you must already have your ticket with you.

What time will my concert end?

That varies by concert, but generally concerts last from two hours to two hours and 15 minutes, including intermission. On the website you find an indication of each concert's ending time.

Does The Concertgebouw have a specific dress code?

No, the Concertgebouw does not have a dress code.

May I leave my suitcase/collapsible bicycle/items other than coats and umbrellas in your cloakroom?

We ask you specifically to leave in the cloakroom any items you bring with you, and certainly coats and umbrellas. You can also hang coats on the unattended clothing racks in the stairwells. Large objects are not allowed in the concert halls and may be left in the cloakroom. However, we are unfortunately not able to keep collapsible bicycles in the cloakroom, and they are also not allowed in the concert halls.

Do you sell programmes for the concerts?

If there are programmes for a specific concert, they will be available for purchase at various points in the building. This can be by the entrance hall or by the buffets; the exact location will always be clearly indicated.

May I enter the building with my electric wheelchair or my scoot mobile?

You can find information about this on our Special facilities page.

Are guide dogs for the blind allowed in the building?

Officially trained guide dogs for the blind are allowed in the halls. It is helpful if we know in advance that you will be bringing your guide dog. Please call the Concertgebouw Line: 0900 671 83 45 (€ 1,- per call).

Do I need a ticket to attend a lunch concert?

For Lunchtime Concerts in the Recital Hall you will require a ticket, which is free of charge. These tickets are available from the Entrance Hall, from 11:30 a.m. onward. As these concerts are very popular, please ensure you arrive in plenty of time to obtain your ticket. Doors to the concert hall open about 30 minutes before the Lunchtime Concert begins. For Lunchtime Concerts in the Main Hall, you do not require a ticket.

Does the Concertgebouw sell gift vouchers?

The Concertgebouw sells two types of gift vouchers. The special Concertgebouwbon voucher is available in € 5, € 10, € 25 and € 50 denominations, and can only be redeemed in the Concertgebouw. Concertgebouwbon vouchers do expire after 12 months. Another type of voucher, the Podiumcadeaukaart, is available at the Concertgebouw box office. You can use the Podiumcadeaukaart to purchase tickets both on the website and at the ticket window. Both types of gift vouchers are available at the box office. The Theater & Concertbonnen vouchers can no longer be purchased at the box office, but they may be used to buy tickets.

May I bring my 3-year-old child to a classical concert?

Classical concerts are open to children 6 years of age and older. 

For what ages are children’s concerts intended?

Most children’s concerts are suitable for children 6 years of age and older. The short Kleutersinfonietta concerts for pre-schoolers (ages 4 and 5) are held regularly in the Choir Hall.

Can I enter the Concertgebouw during the day to look around?

No, unfortunately this is not possible. Lunch concerts are held on Wednesdays at 12.30 pm, and these are free and open to the public. We also offer guided tours for tourists on Sundays, Mondays, Wednesdays and Fridays.

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