Frequently Asked Questions
General questions
Does The Royal Concertgebouw have a paper version of its annual schedule in addition to the one posted on the website?
Can I enter The Concertgebouw during the day to look around?
Are there Guided Tours in The Concertgebouw?
What are the measures regarding ventilation in The Concertgebouw?
Information for people with disabilities
May I enter the building with my electric wheelchair or my scoot mobile?
Are guide dogs for the blind allowed in the building?
Bringing children to The Concertgebouw
May I bring my 3-year-old child to a classical concert?
For what ages are children’s concerts intended?
Ordering tickets
The concert is sold out. What are the possibilities?
I have vouchers because of cancelled concerts. How can I redeem these?
Can I apply a specific discount to tickets when ordering online?
Can I pay in cash at The Concertgebouw's box office?
When can I buy individual tickets for the new season?
How do I put my tickets in my Apple/Android wallet?
Does The Concertgebouw have a waiting list for sold-out concerts?
Do I need a ticket to attend a lunch concert?
Does the Concertgebouw sell gift vouchers?
Before your visit
I purchased tickets for a concert but I am unable to attend. Can I return them?
At what time do the doors to the halls open?
Do I have to print my e-ticket?
Does The Concertgebouw have a specific dress code?
How do I find my seat in the Main Hall?
Around and during the concert
Does the concert have an intermission?
I am going to an amplified concert, what should I keep in mind?
When is it okay to clap at classical concerts?
What time does the concert end?
May I leave my suitcase/folding bike/items other than coats and umbrellas in your cloakroom?
If I have a valid ticket, can I also enter the hall after intermission?
Can I leave the hall during the concert?
Why are Russian artists still allowed to perform in The Concertgebouw? And why is Russian music on the programme in The Concertgebouw?
