Privacy Policy

Het Concertgebouw wants to provide you with the best possible service when you visit our website. Therefore, in certain cases, we must process your information. Het Concertgebouw takes your privacy very seriously and treats your information with the utmost care and in accordance with the applicable privacy laws and regulations.

Below is our Privacy Policy:

For which purposes does Het Concertgebouw process my personal data?

Het Concertgebouw – and, if applicable, partners that organise concerts in Het Concertgebouw – use(s) the personal data provided by you at the time of purchase at the cash desk, via the telephone or via the website, for the following purposes:

  • to organise an event;
  • to carry out and/or process transactions (payments) submitted via the website;
  • to create and maintain your Concertgebouw account;
  • to send newsletters, brochures, and magazines;
  • to be able to provide you with targeted news concerning Het Concertgebouw, interesting offers and products or services (unless you have a registered opt-out);
  • to conduct customer satisfaction surveys;
  • to analyse your details on our website and on external websites such as social media platforms to display advertisements that are better suited to your personal preferences and interests.

Het Concertgebouw is also active on social media platforms like Facebook, Twitter, LinkedIn, YouTube, and Instagram. If you contact Het Concertgebouw via social media, we will process your details for the following purposes:

  • To be able to answer the questions that you ask via social media;
  • To contact you if you are taking part in a promotion on one of Het Concertgebouw's social media pages. We refer to the relevant promotion's terms and conditions for the details of the promotion.

If you agree to this Privacy Policy, we may display targeted advertisements via social media networks like Facebook or Google Display Network, based on your email address. You may unsubscribe from this service by sending an email to

Which personal data does Het Concertgebouw process relating to me?

We only process the data that is required for the above purposes. This includes details like your name, address, town/city, tickets purchased, etc. You may submit a request to consult your file if you want a complete overview of the data that pertains to you (please see below). 

How long does Het Concertgebouw retain my personal data?

Het Concertgebouw will not retain your personal data for longer than strictly necessary to accomplish the processing purposes. If you have not attended a concert, or otherwise purchased a product or service from Het Concertgebouw in the current season and in the 4 previous seasons (a season runs from 1 July to 30 June the following year), the information that was received will be anonymised in our systems. After this period, such data will only be used in an anonymised manner, for statistical purposes.

Is my personal data properly secured?

Yes, in accordance with the requirements set out in the General Data Protection Regulation (GDPR), Het Concertgebouw will ensure an adequate and appropriate level of security to prevent unauthorised processing of your personal data.

Who should I contact if I want to review my data, unsubscribe from the newsletter, or if I have other questions regarding the Privacy Policy?

You have the right to ask Het Concertgebouw for access to your personal data, and to have this data supplemented, corrected, or deleted. Contact us via to exercise this right. Het Concertgebouw will respond to your request within four weeks. Het Concertgebouw strives to implement the change within 14 business days in the event of a decision to improve, supplement, delete and/or block personal data.

You may also contact us via if you have other questions, comments or complaints regarding our Privacy Policy or regarding the use of your personal data, or if you want to unsubscribe from the newsletter, brochures, or magazines. In addition, you can unsubscribe from our newsletters by clicking on the link at the bottom of any email from Het Concertgebouw.

Does Het Concertgebouw use cookies on its website, and if so, why?

Yes, Het Concertgebouw places several cookies on your computer. Cookies are small text files that your browser stores on your computer when you visit our website. Cookies cannot spread viruses. These cookies serve several purposes:

  • To save your wish list and shopping basket on our website
    Het Concertgebouw uses cookies to ensure that the website functions properly on a technical level. For example, cookies ensure that Het Concertgebouw does not have to prompt you repeatedly for the same information each time you visit our website. Also, cookies ensure that the contents of your shopping basket are not accidentally deleted.
  • To optimise our services and website
    Het Concertgebouw uses analytical and tracking cookies to ascertain how the website is used, so we can continue to improve its effectiveness and user-friendliness. We use cookies for Google Analytics (cookie expires after 24 months), Hotjar (cookie expires after 1 year), Visual Website Optimizer (cookie expires after 100 days), New Relic (cookie expires when you close your browser), and Ve Interactive (cookie expires after 30 days). 
  • To provide you with targeted information on interesting offers and products or services
    Het Concertgebouw uses cookies to provide you with information that is more relevant and better targeted. We may use the services of third parties to display advertisements. Advertising networks and media offices serve as intermediaries for webshops and advertisers. We use cookies for Google Analytics (cookie expires after 24 months), Google AdWords Conversion Tracking (cookie expires after 30 days), Google AdWords Remarketing (cookie expires after 30 days), Facebook Pixel (cookie expires after 28 days), Platform 161 (cookie expires after 13 months), and DoubleClick (cookie expires after 1 year). 

How do I change my cookie settings?

You can change your browser settings (disable cookies) to keep your computer from saving cookies when you visit our website, or to inform you when a cookie is sent. Most browsers include the cookies settings under the ‘privacy’ or ‘security’ tabs. Het Concertgebouw's website displays a cookie notification. By continuing to browse our website without responding to the cookie notification, you implicitly agree to the use of cookies. 

Can Het Concertgebouw make changes to its Privacy Policy?

Yes, Het Concertgebouw reserves the right to amend its Privacy Policy. Naturally, we will announce such changes on our website.

This Privacy Policy has been last modified on the 4th of June, 2018.


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