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HRF 8934

Frequently Asked Questions

  • General questions

    • Does The Royal Concertgebouw have a paper version of its annual schedule in addition to the one posted on the website?

    • Can I enter the Concertgebouw during the day to look around?

    • Are there Guided Tours in The Concertgebouw?

    • What are the measures regarding ventilation in The Concertgebouw?

  • Information for people with disabilities

    • May I enter the building with my electric wheelchair or my scoot mobile?

    • Are guide dogs for the blind allowed in the building?

  • Bringing children to The Concertgebouw

    • May I bring my 3-year-old child to a classical concert?

    • For what ages are children’s concerts intended?

  • Ordering tickets

    • The concert is sold out. What are the possibilities?

    • I have vouchers because of cancelled concerts. How can I redeem these?

    • Can I apply a specific discount to tickets when ordering online?

    • Can I pay in cash at The Concertgebouw's box office?

    • When can I buy individual tickets for the new season?

    • Does The Concertgebouw have a waiting list for sold-out concerts?

    • Do I need a ticket to attend a lunch concert?

    • Does the Concertgebouw sell gift vouchers?

  • Before your visit

    • I purchased tickets for a concert but I am unable to attend. Can I return them?

    • At what time do the doors to the halls open?

    • Do I have to print my e-ticket?

    • What happens if I accidentally arrive too late for a concert?

    • Do you sell programmes for the concerts?

    • Does The Concertgebouw have a specific dress code?

    • How do I find my seat in the Main Hall?

  • Around and during the concert

    • Does the concert have an intermission?

    • I am going to an amplified concert, what should I keep in mind?

    • When is it okay to clap at classical concerts?

    • What time does the concert end?

    • May I leave my suitcase/folding bike/items other than coats and umbrellas in your cloakroom?

    • If I have a valid ticket, can I also enter the hall after intermission?

    • Can I leave the hall during the concert?

    • Why are Russian artists still allowed to perform in The Concertgebouw? And why is Russian music on the programme in The Concertgebouw?