Corona measures: information about your visit

We understand that you may have questions about your visit to The Concertgebouw. Below, you’ll find many questions, from how to buy tickets to how to leave the building after the concert, and our answers.

If you still have questions after reading the information below, please contact The Concertgebouw’s box office, either by ringing the Concertgebouw Line (020 671 83 45, open daily from 10.00 a.m.- 5.00 p.m.) or by e-mail: kassa@concertgebouw.nl.

Are there concerts in The Concertgebouw right now?
Concerts are taking place in The Concertgebouw again! Information about how these concerts take place can be found here. Find the latest news about our programming by signing up for our newsletter (in Dutch), or our Facebook page, or look on The Concertgebouw’s online calendar.

To the agenda

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How can I buy tickets for these concerts?
Tickets are available through The Concertgebouw’s website and by telephone (020 671 83 45, daily from 10.00 a.m.- 5.00 p.m.). Our concert schedule shows the concerts planned for the coming months. The page of a given concert will also tell you when ticket sales begin.

Most of the concerts do not have assigned seating. When you buy a ticket, you can choose the section of the hall where you would like to sit, balcony ('Balkon'), stage ('Podium'), orchestra left ('Zaal Links') or orchestra right ('Zaal Rechts'), but not a particular seat.

Will The Concertgebouw still be accessible to visitors with a disability?
During the concerts affected by the corona measures, The Concertgebouw will be accessible to visitors with a disability as usual. Tickets for visitors with a disability can only be bought by telephone through the Concertgebouw Line, 0031 20 671 83 45, daily from 10.00 a.m.- 5.00 p.m. More information for visitors with disabilities can be found here.

How is The Concertgebouw being kept clean?
In addition to our regular cleaning of the entire building, The Concertgebouw does a round of intensive cleaning before opening the doors to visitors, cleaning contact surfaces such as door handles, stair railings and lift buttons. After each concert the armrests of all seats are cleaned with disinfectant.

Which entrances of The Concertgebouw are open before the concert starts?
With regard to concerts that do not have assigned seating: The following entrances will be opened before the concerts in the Main Hall:

  • Entrance 'Zaal Rechts' (Jan Willem Brouwersstraat opposite Brasserie Keyzer) is open for those with seats in the 'orchestra right' section.
  • Entrance 'Zaal Links' (the main entrance) is open for those with seats in the 'orchestra left' section.
  • Entrance 'Balkon' (just to the right of Café Viotta) is open for those with seats on the balcony ('balkon').
  • Entrance 'Podium' (just to the right of Café Viotta) is open for those with seats on stage ('podium').

For concerts in the Recital Hall you can use the main entrance of The Concertgebouw.

With regard to concerts with assigned seating: There are three entrances to the building, each entrance is used for certain sections of the hall. We kindly ask you to check before your visit in which section of the hall you are seated and which entrance belongs to that section of the hall. This is also indicated outside the building:

  • Entrance 'Zaal Noord' (red) is at the Jan Willem Brouwersstraat, opposite Brasserie Keyzer
  • Entrance 'Zaal Zuid' (yellow) is at the main entrance revolving door at the Concertgebouwplein
  • Entrance 'Balkon' (blue) is just to the right of Café Viotta
  • Entrance 'Podium' (blue) is just to the right of Café Viotta

There will be disinfectant gel available for disinfecting your hands at all entrances.

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When do the doors open?
The doors of The Concertgebouw and both Main and Recital Halls open 40 minutes before the concert begins.

How is my ticket checked?
Our attendants will scan your ticket from behind plexiglass screens at the entrance.

What is corona test certificate (proof of vaccination/testing/recovery)?
For concerts after 29 July 2021, visitors who are 13 years or older must be able to show a proof of vaccination/testing/recovery at the entrance of the building. The so-called 'corona test certificate' (Dutch residents only) or EU Digital COVID Certificate (DCC).

More information on the corona test certificate and the DCC

Can I be denied admission to The Concertgebouw?
For concerts after 29 July 2021, you must be able to show a proof of vaccination/testing/recovery at the entrance of the building. The so-called 'corona test certificate' (Dutch residents only) or EU Digital COVID Certificate (DCC). Without this certificate, access to the building will be denied. Visitors who are 12 years or younger do not need to bring this certificate.

What if I have symptoms on the day of the concert?
If you have symptoms on the day of the concert, you may convert your ticket free of charge to a voucher for later use. Please contact The Concertgebouw as soon as possible, but no later than 1 hour before the start of the concert via 020 671 83 45 (daily from 10.00 a.m.- 5.00 p.m.) or kassa@concertgebouw.nl. 

Is the coat check open?
For some concerts, the guarded coat check is not open. The unattended coat racks are always available. Bags larger than A4 size may not be taken into the building.

How many people are allowed in the hall?
After July 29, 2021, visitors must show a proof of vaccination/testing/recovery (more information) at the door. In that case, there is no need to keep a distance and The Concertgebouw can use the full regular capacity of the Recital Hall and the Main Hall.

How are the seats set up in the halls?
The hall still has the familiar rows of seats. You choose your place in the hall, on the balcony or on the 'podium'. This means that it is possible that you will have to sit right next to other visitors. Because everyone who enters the building had to show the corona test certificate, it is safe to sit right next to other listeners. 

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How do I find my seat in the hall?
Most of the concerts do not have assigned seat numbers, but you will have chosen a section of the hall, either the balcony, stage or orchestra. You choose your own place in the hall. This means that it is possible that you will have to sit right next to other visitors. Because everyone who enters the building had to show the corona test certificate, it is safe to sit right next to other listeners. 

Can I sit next to my family/housemate/partner in the hall?
After July 29, you must show proof of vaccination/testing/recovery (more information) at the entrance. This means that the obligation to keep the 1,5-meters distance no longer applies, so different households can sit directly next to each other.

Does the concert have an interval?
Most of the concerts do not have an interval. 

What measures have been taken for ventilation in The Concertgebouw?
The Concertgebouw has a ventilation system that brings fresh air into the halls from outside and then removes it. There is no mechanical recirculation of air in The Concertgebouw.

Can I leave the hall during the concert?
You may leave the hall during the concert, but once you leave, you may not re-enter the hall.

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Are Café Viotta and Restaurant LIER open?
Restaurant LIER an Café Viotta will re-open on July 1.

I have a comment/idea about my visit to The Concertgebouw
The Concertgebouw has 133 years of experience in organising concerts. However, we have no experience organising concerts in the aftermath of a pandemic, and we welcome comments, suggestions for improvement and ideas from our visitors. Please send them by email to kassa@concertgebouw.nl.

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